If it isn’t working, unplug it, wait a few minutes and plug it back in. This set of simple instructions is so common in IT that it has become kind of a joke. Funny though it may be, the fact is it often works.
Why? When you reboot a device, first you have to turn it off – though not necessarily unplug it – to get it back to a known starting state. Unplugging, or initiating the reboot sequence, tells the device to start over.
Fortunately, you needn’t do that. APC by Schneider Electric’s line of connected PDUs let you reboot the devices remotely from your NOC (network operations center). Connected PDUs give you control over individual outlets (power them on, off or reboot)so you can solve the issues without ever leaving your NOC. From an easy to use web based interface, you can cycle power through the device to perform and virtually perform the unplug-wait-plug-back-in sequence. This not only saves you time and money but also accelerates problem resolution for your customer.