myATC FAQ header



Which browser should I use to access myAccu-Tech? 
myAccu-Tech is best viewed with Microsoft Internet Explorer 8.0.

How long can I stay online? 
If there has been no activity for 20 minutes, myAccu-Tech automatically logs the user off. This restriction helps to prevent unauthorized use if your PC is left unattended during a session.



Contact Accu-Tech

How do I contact my Accu-Tech sales representative?
Complete branch contact information for each Accu-Tech location is found here.




What is a cookie? 
A cookie is a small file sent to your PC when you arrive at the myAccu-Tech homepage. The cookie allows our program to recognize you as you move from page to page. This cookie can not change anything on your PC. In addition, the cookie is no longer effective 20 minutes after you have left the myAccu-Tech pages.

Why do I have to accept the cookie to log into myAccu-Tech? 
The cookie allows myAccu-Tech to recognize you as you move from page to page on our Web site.




How do users at my organization get a login and password? 
Users at your company must contact their local salesperson to set-up login and password.

How do you change a password? 
Click on the My Profile tab and click on Change Password.

What if I forget my password? 
Please contact your Accu-Tech sales representative.

What if I get "locked-out" of myAccu-Tech? 
For added security, if you try logging in with the wrong password more than three times, the system will lock you out.  If you get locked out, contact:

Please contact your Accu-Tech sales representative.




How secure is this site? 
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all personal information, including name and address, so that it cannot be read as the information travels over the Internet.  Depending upon your browser settings, you may have been notified that you were entering a secure site when accessing the myAccu-Tech Site.   This guarantees that you have arrived at the actual myAccu-Tech site. After entering your user id and password, you may have been notified that you were entering a non-secure site.  SSL is used for login, changing passwords, and submitting orders.  




What does Accu-Tech do with the information collected? 
Accu-Tech uses any information given by our customers to enhance the customer's experience on our site.  This is essential to making myAccu-Tech the best that it can be. We do not share information about our customers with any third parties.



My Orders

How often is information updated? 
Order status is updated at a minimum of ten times per day.

Can I get the status of my orders placed via EDI? 
Not at this time.

Can I get the status of my orders placed by my sales person? 

Can I get a tracking number for a direct ship order? 
Unfortunately, because drop-ship orders are shipped directly from a manufacturer, myAccu-Tech can not identify the shipping/tracking number.  Your Accu-Tech sales person can better confirm the status of your drop-ship order.

Can I track my order from myAccu-Tech to a carrier site? 
Yes. If the carrier offers on-line tracking, you can follow your shipped order onto their tracking site.

Can I check all of my past orders on myAccu-Tech? 
The status of all orders placed (whether through myAccu-Tech or not) will be available from the date you were assigned your user ID and password.



My Products

Can I change my order once it has been placed on myAccu-Tech? 
Once your myAccu-Tech order has been placed, you are unable to cancel or modify the order.  If you require a change to the order, please call your Accu-Tech sales person.

Can I place a COD (Cash on Delivery) order on myAccu-Tech? 
No.  The payment terms for all myAccu-Tech orders are pre-negotiated with your Accu-Tech sales person.  Please contact your Accu-Tech sales person regarding any C.O.D. terms for your orders.

Who do I call if I have a specific question concerning increasing my credit limit on my myAccu-Tech account? 
Call, Email or fax your Accu-Tech sales person and they will help you with your specific request.

Can I print out a copy of my myAccu-Tech order? 
Yes!  Printer friendly links are provided for printing out your List of Materials and your Purchase Record confirmation.

Can I specify different lengths of cabling through myAccu-Tech? 
Yes, just click the reel length button to specify up to 5 different reel lengths.  

Can I place orders on myAccu-Tech with future delivery dates? 
Yes, you can place orders on myAccu-Tech with future delivery dates.

Will my Accu-Tech inside sales person know when I have placed an order on myAccu-Tech? 
Yes!  Once you have selected your products and submitted your myAccu-Tech order, it will go directly into Accu-Tech system.   In order to best serve you, your inside sales person will be notified whenever you submit your order on myAccu-Tech.

I can't find the product that I am looking for.   Does that mean that Accu-Tech does not carry it? 
If you cannot find the product that you are looking for, it means that it has not been made available to your catalog.  If you would like to add products to your catalog, simply call, Email or fax your Accu-Tech sales person and they will help you with your specific request.  You can also submit a Request for Quote and specify your item in the comments field.

Do I have to maintain a minimum level of activity on myAccu-Tech or will it go dormant after a specific period of time? 
Your myAccu-Tech account may become disabled after 90 days of non-use.   If you would like your account re-enabled, contact your Accu-Tech sales person.

Can I place orders on myAccu-Tech anytime of the day or night or do I have to wait until normal business hours? 
Yes, myAccu-Tech is available before, during and after normal business hours (except for scheduled maintenance).  myAccu-Tech will update the status of your order throughout the business day.

How fast will my order be entered when placing it through myAccu-Tech? 
Your myAccu-Tech order will be immediately accepted after you have correctly submitted all the specific information regarding your order.   Your myAccu-Tech orders and status are updated throughout the business day.  If you have any questions, please call, Email, or fax your Accu-Tech sales representatitve and they will assist you with any specific requests.

Can I pick-up orders that I place with myAccu-Tech? 
No. Freight and carrier specifications are defined during the customer setup process on myAccu-Tech.

What happens if there is insufficient inventory to fulfill my myAccu-Tech order? 
Your myAccu-Tech order will be accepted.  Your Accu-Tech sales person will be notified and contact you regarding the specifics of fulfilling your myAccu-Tech order.

How can I check the status of my myAccu-Tech order? 
myAccu-Tech orders may be tracked the same way you track any other Accu-Tech order.  Select the My Orders tab to search for your order.



My Services

Can I check on all of my past or current invoices from Accu-Tech on myAccu-Tech? 
Look for this feature in a future release.  Today, please call your Accu-Tech sales person to check on your past or current invoices regarding either your myAccu-Tech or Accu-Techorders.



My Profile

What is an Address book? 
It allows you to maintain your shipping address information.



My List Manager

What is My List Manager? 
It allows you to manage your saved Lists of Materials.

Contact Accu-Tech: